Payment and Returns
Rajhans Prakashan accepts return as per the following policy:
- Books having defects/damages such as misprints/ blank pages/duplicate
pages/page numbers not in order/ folded pages/errors in binding etc
will be accepted for returns/refunds.
- Customer need to raise an alert
with us within 2 working days from the date of delivery for being eligible for
- Only those books/products will
be eligible for return policies which are received by us within 10 working days
of the date of delivery.
- Rajhans Prakashan retains the
rights to examine whether the books/products returned is defective/damaged and
based on the verification Rajhans Prakashan will either reship/replace the
Books/Products to the customer.
- In case books/products is
defective or damaged then the Rajhans Prakashan will replace and reship the
books/products to the same shipping address of the customer subject to the
availability of the stock of the books/products.
- In case the returned
books/products is not defective/damaged then the customer will be informed
about the same and the same books/products will be reship to the shipping
address of the order.
- Buyer will return the defective/damaged book by Postal VPP. A fresh copywill be
replaced by Rajhans Prakashan by Registerd A D Only.
- If the books/products stock is
unavailable then a request for the refund will be initiated and the same shall
be informed to the customer through registered email.
Refund, Exchange Policy
Rajhans Prakashan refund policies are as follows:
- Only those books/products which
are returned from the customers as per the acceptable return policy and for
which the replacement is not possible will be eligible for refunds.
- In the event that a
books/products is listed at an incorrect price or with incorrect information
due to an error in pricing or books/Products information, Rajhans Prakashan
may, at its discretion, either contact the customer for instructions or cancel
the order and notify customer of such cancellation. In such cases Rajhans
Prakashan will refund the charged amount to the customer (only for which the
payment is already received). For Online Refund
- In case the payment mode of the
refunded order is Online (Credit Card/Net Banking) the amount will be refunded
to the customer Card Account. Refund will be done within 2 working days from
the date of request of refund.