Payment and Returns

Rajhans Prakashan accepts return as per the following policy:

  • Books having defects/damages such as misprints/ blank pages/duplicate
    pages/page numbers not in order/ folded pages/errors in binding etc
    will be accepted for returns/refunds.
  • Customer need to raise an alert
    with us within 2 working days from the date of delivery for being eligible for
    the return.
  • Only those books/products will
    be eligible for return policies which are received by us within 10 working days
    of the date of delivery.
  • Rajhans Prakashan retains the
    rights to examine whether the books/products returned is defective/damaged and
    based on the verification Rajhans Prakashan will either reship/replace the
    Books/Products to the customer.
  • In case books/products is
    defective or damaged then the Rajhans Prakashan will replace and reship the
    books/products to the same shipping address of the customer subject to the
    availability of the stock of the books/products.
  • In case the returned
    books/products is not defective/damaged then the customer will be informed
    about the same and the same books/products will be reship to the shipping
    address of the order.
  • Buyer will return the defective/damaged book by Postal VPP. A fresh copywill be
    replaced by Rajhans Prakashan by Registerd A D Only.
  • If the books/products stock is
    unavailable then a request for the refund will be initiated and the same shall
    be informed to the customer through registered email.

Refund, Exchange Policy

Rajhans Prakashan refund policies are as follows:

  • Only those books/products which
    are returned from the customers as per the acceptable return policy and for
    which the replacement is not possible will be eligible for refunds.
  • In the event that a
    books/products is listed at an incorrect price or with incorrect information
    due to an error in pricing or books/Products information, Rajhans Prakashan
    may, at its discretion, either contact the customer for instructions or cancel
    the order and notify customer of such cancellation. In such cases Rajhans
    Prakashan will refund the charged amount to the customer (only for which the
    payment is already received). For Online Refund
  • In case the payment mode of the
    refunded order is Online (Credit Card/Net Banking) the amount will be refunded
    to the customer Card Account. Refund will be done within 2 working days from
    the date of request of refund.